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Datacom is a specialist IT outsourcer with extensive in-house locally-based skills and infrastructure. We have extensive experience designing, developing and implementing Customer Relationship Management (CRM) systems that handle customer service, credit card or banking transactions, reporting, monitoring and issue response management. With a professional in-house system design and development team, Datacom has the depth and breadth of capability to deliver small specialist tasks or large complex CRM design and development programs to our clients.
Additionally, Datacom has an extensive array of Telephony experience from handling over 4.5 million inbound and outbound phone calls in Australia alone. Datacom works with customers to match the best phone system to the customers needs not forcing you to conform to ours.
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| Datacom’s Services and Key Strengths include: |
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CRM system design, build, implementation and management |
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Scalable multi-lingual capable CRM platforms where we fit our clients
business needs and operational model |
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Credit card transactions, processing and administration paper-less work
flow models |
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Immediate customer specific design or application request implemented |
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Phone line management, IVR set-up, updates and reporting with 24 x 7
operations |
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Client access and remote CRM operations |
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Separate in-house call centre reporting and tracking measurements
systems |
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Auto-dialers, recording systems and dual phone system choices to choose
from |
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Reporting on call origination, talk, handle and administration times |
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