e4e, the leader in next generation business services, and Datacom, the largest independent, professional IT services provider in Australasia, today announced a strategic partnership to serve the needs of global customers within Asia-Pacific. This partnership takes advantage of the companies’ complementary delivery capabilities in their respective markets.

The partnership will address a wide array of customer needs in the areas of customer and technical support and help enhance faster customer deployment, cost-effective delivery across multiple geographies and combine the expertise and experience of deploying multi-channel multi-lingual customer and technical support operations.

"We are very pleased to announce our partnership with Datacom for our Asia-Pacific market requirements. This relationship will address a significant and growing need among our customers. e4e is a global leader in delivering customer and technical support solutions with several delivery centers in Europe, US and India. The partnership extends our operations in Asia-Pacific markets with delivery centers in Kuala Lumpur and Sydney. e4e is committed to developing the services, solutions and partners that keep us at the forefront of the support operations landscape”, said Siv Thiyagarajan, VP / General Manager, Technical Support Services, e4e.

“Datacom is proud to be associated with a global leader like e4e and to assist them in providing complementary services in the APAC region,” said Michael Browne, Datacom Chief Executive Australia and Asia. “We have built up a strong award winning contact centre and systems business with strong regional presence over the past few years with particular strength in IT delivery. We have won and retained clients like Logitech, Netgear, Novell, 3Com and D-Link due to our commitment to our business through quality of service including COPC certification, Six Sigma continuous improvement and in house technology teams, all with a strong customer focus and employee retention and satisfaction goal.

“This partnership allows Datacom to provide the Asia and ANZ component for a global company with full transparency and a guarantee of quality so valued by our clients,” continued Michael Browne.

The key challenges for support executives are – improve customer satisfaction, reduce cost of support, and drive support innovation to meet and exceed customer expectations. e4e’s partnership with Datacom leverages complementary strengths to enhance the efficiency and effectiveness of the underlying processes and help support executives overcome these challenges.