Sydney, Australia – 5 March 2007 -- Datacom, the largest independent, professional IT services provider in Australasia, announced that they had completed a range of call centre and IT services for Australian Dial Before You Dig Services to host their website and provide an outsourced call centre service for their well respected 1100 number.

Dial Before You Dig (DBYD) is an Australian national not-for-profit organisation comprising a wide range of member companies dedicated to helping builders, developers and home DIYs to locate services and assets buried in the ground before starting work. Members companies include Telstra, most local government authorities, Telcos, utilities, and oil and gas companies.

“Constructors may be held financially responsible by the asset owner should they damage underground pipe or cable networks, so accuracy and timeliness is all,” said DBYD Director Scott Reid. “We needed a professional call centre and hosting service that could cope with the large number of calls and online requests from constructors wanting to know the location of all underground services with the potential to impact their proposed area of operations, and the complex information necessary to pass to clients. We selected Datacom for their outstanding quality and project management qualifications with ITIL and COPC, and for their holistic and flexible approach to the needs of our Contact Centre.

“Datacom submitted a proposal that saw most of our existing call centre people go over to their facility in Melbourne and the team expanded, as well Datacom supplying the hosting for our IT, and creating and managing our web site. It really is a true partnership service they supply. Their experience in managing call centre, help desk and IT infrastructure will ensure the ongoing high level of availability and reliability of our critically important service is maintained.”

Datacom began work on the call centre and hosting project in June of 2006 with the tailored call centre and hosting up and running in October and being fully operational nationally in January of 2007. “Datacom is delighted with the results we have achieved for the Dial Before You Dig service. Our fully integrated approach to call centre and hosting and design and fitting it to clients needs rather than having them change for us is a real bonus,” said Craig Logan, general manager of Datacom’s contact centre in Melbourne.