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ITIL is the most widely accepted approach to IT Service Management in the world. This framework empowers organisations to deliver quality IT service management and provides a cohesive set of best practice, drawn from public and private sectors globally. The adoption of ITIL in any organisation will ensure amongst other things, the transition to a service based culture, alignment of IT with the business needs and the implementation of cost effective quality IT services. ITIL is endorsed by the Gartner Group and adopted by leading organisations including Microsoft, Proctor and Gamble and KPMG.
Datacom has adopted ITIL as the framework within which all our IToperations are managed. We have developed and implemented procedures and processes for some of the key ITIL service support and service delivery disciplines and will bring our expertise to the table in managing Systems functions on behalf of our clients.
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